Xavi Gadget

Refund and Returns Policy

Return and Refund Policy

Thank you for shopping with Xavi Gadget! We strive to provide you with the best kitchen products and a hassle-free shopping experience. Please read our Return and Refund Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Return Policy

We accept returns under the following conditions:

  • Eligibility for Returns: You may return products within 7 days of receiving your order if the item is defective, damaged, or incorrect.
  • Condition of Products: Products must be returned in their original condition, unused, and in the original packaging. Any products that are damaged or altered in any way cannot be returned.
  • How to Initiate a Return: To initiate a return, please contact our customer service team within 7 days of receiving the product. Provide your order number, the reason for return, and any supporting evidence.

2. Refund Policy

  • Cash on Delivery: Since we only offer Cash on Delivery (COD) as a payment method, no refunds will be issued electronically.
  • Refund Process: In the case of a valid return, we will issue a refund in cash at the time of product pickup or exchange. This means that once we confirm the product’s return, our delivery agent will return the cash to you upon retrieving the item.
  • Non-Refundable Items: If a product is not eligible for return a refund will not be issued.

3. Exchanges

  • Eligibility for Exchanges: If you received a defective or incorrect item, you may exchange it within 7 days of receiving your order. Please contact our customer service team to arrange an exchange.
  • How to Initiate an Exchange: Follow the same process as a return. Once we confirm the issue, we will arrange for a product exchange at no additional charge.

4. Return Shipping

  • Return Shipping Costs: If the return is due to a defect, damage, or an incorrect item sent, we will bear the shipping costs. However, if the return is due to a change of mind or other non-defective reasons, you will be responsible for the return shipping cost.

5. Damaged or Incorrect Products

  • If you receive a product that is damaged or not as described on the website, please contact us immediately. We will arrange for a return or exchange at no cost to you.

6. How to Contact Us

For any return, exchange, or refund inquiries, please reach out to our customer support team: [email protected]