Xavi Gadget

Shipping Policy

Shipping Policy

At Xavi Gadget, we strive to ensure your products are delivered to you in a timely and efficient manner. Please read our Shipping Policy to understand how we handle shipping and delivery for your orders.

1. Shipping Time

  • Processing Time: All orders are processed within 1-2 business days after confirmation. Once your order is processed, we will hand it over to our delivery partner for shipping.
  • Delivery Time: Delivery times may vary depending on your location. Generally, orders will be delivered within 3-7 business days from the date of order processing.
    • Local Deliveries: Typically delivered within 3-5 business days.
    • National Deliveries: Typically delivered within 5-7 business days.
  • Delivery Delays: While we aim to deliver within the above-mentioned timeframes, delivery times may be affected by factors such as weather, third-party delays, or incorrect address information. We will keep you informed of any significant delays.

2. Shipping Charges

  • Free Shipping: We offer free shipping on all orders, regardless of the order size or location.
  • No Additional Charges: There are no hidden shipping fees. What you see during checkout is what you pay.

3. Cash on Delivery (COD) Payment Method

  • We offer Cash on Delivery (COD) as the only available payment method. The payment for your order must be made in cash to the delivery representative when your order is delivered to you.
  • Please ensure you have the exact cash amount available for payment at the time of delivery, as our delivery agents cannot carry change.

4. Delivery Locations

  • We deliver to most regions across the country. However, some remote areas may have limited delivery options. If we are unable to deliver to your location, we will notify you promptly.
  • Please ensure that the delivery address provided is complete and accurate to avoid any delays.

5. Tracking Your Order

  • After your order has been dispatched, you will receive an email or SMS with tracking information (if available) so that you can monitor the progress of your delivery.
  • In case tracking information is unavailable, you can contact our customer service team for updates on your order status.

6. Delivery Attempts

  • Our delivery partners will attempt to deliver your order at the provided address. If you are unavailable to receive the delivery, a second delivery attempt will be made.
  • If the second attempt fails, the order may be canceled, and we may charge a re-delivery fee if applicable.

7. Packaging

  • We take care in packaging your products to ensure they arrive safely and in good condition. Our products are securely packaged to avoid any damage during shipping.

8. Order Modifications and Cancellations

  • Once your order has been processed, you may not be able to make modifications or cancel the order. If you need to make changes to your order, please contact us immediately, and we will do our best to accommodate your request before shipping.

9. Issues with Delivery

  • If you encounter any issues with your delivery (e.g., damaged items, wrong items), please contact us within 7 days of receiving the product. We will assist you with a return, exchange, or resolution as per our Return and Refund Policy.

10. Contact Us

If you have any questions or concerns about your order or shipping, feel free to contact our customer support team: [email protected]